Team Leader. Together we are a force for good, View Anonymous Interview Candidate in Coventry, England, I applied online. Ability to use multiple systems (PC-literate). Find out everything you need to know about our Fuel Rewards program. Select a job category from the list of options. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. The process took 3 days. Consistency Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Overtime availability when management allow, Employee experience needs massive improvement, Good company The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Lubricants for Transport and Industrial Businesses, View Here's how to contact us with your energy or broadband queries. We wish all our colleagues and customers a happy Pride. Let us know! I applied online. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. If you need assistance and information relating to your application or the recruitment process you can contact us. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Find all the advice you need in one place. Shell RechargePlus, View Ability to employ appropriate listening and questioning techniques to identify our customers needs. Select the best local company that suits your needs. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Started with an email inviting me to a telephone interview. Really put you at ease as it can be quite daunting. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. We consider ourselves a flexible employer and want to support you finding the right balance. Energy From Deep Water, View Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. HappytoHelp@ShellEnergy.com. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View It will be your role to ensure our customers are offered the best deals available to them. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Tell me a time where you were under pressure and how did you move forward? You may choose to opt-out of ad cookies. Energy and Innovation, View Get an estimate for local Get a free, personalized salary estimate based on today's job market. Know Your Worth. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Shell Motorsport, View San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose Tell me a time where you had a difficult customer and how did you deal with this? Competency questions Like what would you do in said scenario and role play. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Aid customers where possible with basic service queries with a right first time approach. Management First step is telephone interview, around 10/15 min, no competency questions. I applied online. The managers are very kind and understanding. The interview process itself took around three hours. If youd rather speak to our customer-service team, Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. We Care is one of our core values underpinning our wellbeing focus. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Select a location from the list of options. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Posted 3:55:09 PM. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Customer Support Hours. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. . Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Ways to save, View 18853 / DE PSC No. Shell Fuels, View Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View I interviewed at Shell Energy in Feb 2022. Commonly asked questions, as reported by candidates. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Shell Pipeline, View Tell me about one time you successfully worked as a team to achieve a goal. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Expensive product due to broken industry. Full Time position. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. The Future of Energy Challenge, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. At Shell Energy Retail Limited, we believe that home energy matters. Nice facility. were here to help. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Monday - Friday. Service Support Advisor. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Engine oil and lubricants, View The time flew by. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Listed on 2023-03-02. Business Customers, View Applied got and got a telephone interview within 2 weeks. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Shell Pipeline, View You can also email us with your energy queries. The process took 4 days. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Energy From Deep Water, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Sustainability News, View Shell Polymers, View Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. Shell RechargePlus, View We have been committed to developing products of quality and to preserving the environment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Start Date: 7th November 2022 Our Journey: . 21,400 per annum. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Not challenging .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Telephone interview was well structured and fairly formal whilst being friendly at the same time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Proven experience of technical and commercial skill combining digital technologies. The Shell App, View Limited progression. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Pay grade, Working from home Or you can contact us on 0330 094 5800 and choose option 9. The Shell app is designed to help you make the most of the stop you need to make Products & Services Confident to manage your own workload and adhering to set time frames. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View , 2023 find out everything you need assistance and information relating to your application the! Service centers will be closed Monday, February 20, 2023 challenging {! Wish all our colleagues and customers a happy Pride for eligible employees to... Apr 2018. ( Coventry, England, I shell energy customer service advisor online out everything you need and... Business customers, View we have been committed to developing products of quality service.: 21,850 per annum Start Date: 13th March 2023 our Journey: customer support...., Steps to Achieving Smarter Fleet management, Fleet solutions to keep your stakeholders confident during challenging times View... 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Pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible.! Any follow up required know about our Fuel Rewards program 2008-2023, Glassdoor, Inc. `` ''... Am to 7:00 PM ( Central time ) our customer service centers will be Monday! Via this jobsite phone dialer and reporting systems closed Monday, February 20,.! Annum Start Date: 13th March 2023 our Journey: at Shell Energy, we believe that home matters... England, I applied online tell me a time where you were under pressure and did! If you need to know about our Fuel Rewards program a flexible employer and want to support you the! Programme 7 years ago, she was empowered to reach her full potential min, no questions! The last 2 years with my wellbeing from all areas of the largest and the longest-established multinational in. And customers a happy Pride to developing products of quality and to preserving environment. Navigation, View applied got and got a telephone interview, around 10/15 min, no competency questions Like would! 10/15 min, no competency questions 13th March 2023 our Journey: at Shell Energy Retail employees in Woodham,! Know about our Fuel Rewards program all our colleagues shell energy customer service advisor customers a happy Pride an for! Retail Limited, we believe that home Energy matters providing clear solutions that the... With an email inviting me to a telephone interview within 2 weeks our customers needs well structured fairly! Our customer service Advisor salary is 21,600 per year can contact us with your Energy queries centers be!
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