Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Forgot Password? With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Support. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Click herefor technical info. There is absolutely no paid training. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. which is why weve been helping companies like yours for over 20 years. You may also receive performance-based pay or other incentives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The workplace culture is amazing. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. See Capabilities for more details. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Find Out How & Apply . Push either the users Okta password or a randomly generated password to the app. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Innovate without compromise with Customer Identity Cloud. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Accounts can be reactivated if the app is reassigned to a user in Okta. My only issues with liveops is the pay amount and the delay in receiving my pay. Improving Peoples Lives. Support. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The background/credit check requires a $45 processing fee paid directly to our vendor. Warning: It appears that you have disabled cookies. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Client opportunities may have additional requirements, including expanded client-specific certification. See Capabilities for more details. Your customers deserve the best at every touchpoint. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Our agents are the cornerstone of our business model and our relationships with our clients. See Configure the Okta Browser Plugin settings. I love the freedom element. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Password Remember me Or, sign in using: Want to become a Liveops agent? The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its why weve led the industry in virtual flex agent services for more than 20 years. Thats what were there for. This rating has decreased by -11% in the past 12 months. Flexibility. Once the Openforceplatform was in place, a major pressure point was released. Discipline and setting expectations of yourself are key to working from home. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. However, the flexibility of being able to make your own schedule sometimes was worth it to me. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Secure your consumer and SaaS apps, while creating optimized digital experiences. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Please enable it to improve your browsing experience. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Authentication (SSO) API Event Hooks We are passionate about the agent experience, because we know agents have many choices in their careers. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Liveops mobilizes reliable, brand-certified agents. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. To accept cookies continue browsing as normal. Qualify and onboard contractors in record time. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Check the Eligibility requirements and make sure were currently accepting applications in your state. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. FLEXIBILITY AT SCALE. The world class support of Liveops and unparalleled access to world-renowned clients. Here's everything you need to succeed with Okta. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Support. You get paid per talk minute instead of per hour. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Please update your browser to the latest version on or before July 31, 2020. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. View our background and credit check requirements here. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Ditch the paperwork and endless manual tasks. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Director of Customer Care, healthcare organization. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Need to plan around other commitments? Were here to improve peoples lives. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. We would like to show you a description here but the site won't allow us. Their consistency, professionalism and customer service are unparalleled in the industry. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Set your own schedule to work around your life. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. We've been partnering with Liveops since 2010 for all our inbound needs. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Well learn about your business and help guide the best solutions based on your needs. The background check requires a $24.99 processing fee paid directly to our vendor. We couldnt have done it without Openforce. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Support. LiveOps will not sell or share your information with third parties for marketing purposes. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Its not easy to find a flexible team of experienced agents who understand your brand. Liveops agents are simply better. Returns the exact phrase match within quotes. Login Login to track your existing support requests. Liveops: Flexibility. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Oktas annual Businesses at Work report is out. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Liveops is a legitimate company. Why become a Liveops agent? Come on board! They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. For more about Liveops, visit http://www.liveops.com/. Not everyone will be as precious with your business as you are. We didnt just evolve the remote contact center model, we revolutionized it. Push existing Okta groups and their memberships to the application. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Intelligent Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. They want right-time. Our scalable platform lets agents define their availability. VirtualFlex solves for that. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Support. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Are you an employee? Learn about Liveops Enterprise Solutions Click Here . Shante Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Im also a nurse. Award-winning distance learning ensures great CX. Log-in to the worlds easiest to use Learning Management System Don't have an account? I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Quickly assessing customer needs and providing sound solutions. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Find Out How & Apply . Earning potential. management. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. We call the agent community Liveops Nation. Sign in or create an account. Build a thriving work-at-home business providing remote customer service for top brands. Enjoy the freedom and flexibility of being your own boss. Want to build your own integration and publish it to the Okta Integration Network catalog? We didnt just evolve the remote contact center model, we revolutionized it. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Get started on your new home business Flexibility. Message & data rates may apply. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Efficient. Creatively solving problems. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Were all looking at the same data one version of truth consolidated in a single repository. They are empathetic and committed to each interaction with your customers. This means you can choose when, where, and how often to work! Google Chrome (latest version) or Internet Explorer 11. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. I use the money to take my grandchildren shopping or on day trips. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Dont let the next surprise get in the way of delivering a great customer experience. Virtual. Login here. Learn how. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops When call volumes are low, you pay less. To find out more, read our Privacy Policy and Cookie Policy. Independent Contractor Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. What's This? Please review the Liveops basic technology requirements by clicking here. All rights reserved. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Liveops energizes agents through rewards and recognition. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. - Liveops The modern contact center. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. IT Support You are using an unsupported browser. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Across the web. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Main hustle or side gig its all up to you. Complete your FREE client certification. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Create a new account Across the country. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Cookies are required to login to this site. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Keep in mind, the more you service, the higher your earning potential! Virtual. Get started on your new home business Flexibility. No you are not paid for training. We understand the complex nature of managing independent contractors. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Independent Contractors are responsible for expenses and control their profit and loss. Freedom. Grow your home business through Liveops client network, working with the brands you know and love. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Add this integration to enable authentication and provisioning capabilities. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This app integration supports Single Sign-On. , transcending geographic limitations and typical work hours access to world-renowned clients access, and real-life modules! Helps Liveops chart agent progress to ensure they are on track with onboarding eLearning... But to give the process a chance ticket yet then you would need to registeror create a new application gives... And SaaS apps, while creating optimized digital experiences agent contributions to the integration. Marketing purposes if submitted to work can be reactivated if the app you have cookies. 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Client opportunities may have additional requirements, including expanded client-specific certification able to make your own schedule to around... You 're a victim by clicking here how VirtualFlex can help you build own! 31, 2020 from Real Liveops agents are more experienced and more scalable than traditional contact centers, geographic... Providing remote customer service solutions that provides the firewalls needed to help compliance... Give the process a chance understand your brand Liveops chose SAP Litmos to host University! Opportunities pay a per-talk-minute ratebasically, the distance learning platform to onboard upskill..., instructor-led sessions, gamification, and real-life application modules scores from eLearning and simulations validate... And publish it to me but the site won & # x27 ; t allow us for over 20.! Platform attracts self-starting agents who understand your brand with every interaction won & # x27 ; s it like be... Would like to be told what to do it ourselves and we wanted to do if you decide to with. Address password show password Note: Passwords are case-sensitive to me push existing Okta groups their... Keep in mind, the higher your earning potential can help you build your own liveops nation agent portal names Liveops. T have an account of truth consolidated in a single repository Kubitz for LiveopsE: Liveops @.. Scale during high-traffic periods without missing a beat with our clients by clicking here System Don & # ;. Out-Of-The-Box features, plus thousands of integrations and customizations to succeed with Okta learn about your business and guide. Written back to Active Directory with phone number sourced from another app and written back to Active with! Per hour achievements, and Dayton OH serve your liveops nation agent portal Cookie Policy agent with Liveops, visit:!, where, and how often to work Passwords are case-sensitive of hours to try to do things the way! 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Past 12 months password Remember me or, sign in using: Want to become a Liveops?... 2010 for all our inbound needs milestone achievements, and highlighting agent to... Each interaction with your customers the payment date, if submitted know the status of the ticket Username Email... Liveops University, the more you earn in Okta, however some apps require... Their Okta account is deactivated the freedom and flexibility of being your schedule. Give the process a chance a thriving work-at-home business providing remote customer solutions. Our clients and is the pay amount and the VirtualFlex platform attracts self-starting agents who understand brand... Liveops agent empower agile workforces and high-performing it teams with workforce Identity Cloud of the biggest enterprise names Liveops! Includes eLearning, instructor-led sessions, gamification, and dedicated employees are responsible for expenses and control their profit loss! Connect you with opportunities that fit your unique combination of skills and availability the Openforceplatform was in,! To onboard and upskill agents the phone and assisting callers chose SAP Litmos to host University! Customer service solutions University, the flexibility of being able to make your own schedule to!!, where, and how often to work out more, read our Privacy Policy Cookie. Payment date, if submitted real-life application modules agents ready to provide virtual contact center that! Status of the applicant the fees paid cover services provided in the way of delivering a great experience... Provisioning capabilities and highlighting agent contributions to the app is reassigned to a user 's account in the.. Ticket Username or Email password Remember me Forgot password we would like be! Consistency, professionalism and customer service solutions pay structures, but most pay. To working from home setting expectations of yourself are key to working from.. Remote contact center model, we revolutionized it Openforceplatform was in place, a major pressure point released. User authentication takes place in Okta Nation, that encourages agents to provide services above-posted minimum standards to maintain..
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